Instructions for making payment through "Online Payment System" for Tourism related Businesses/ Establishments
Introduction
This guide explains the steps to make online payments to the Tourism and Civil Aviation Department for various categories, such as hotels, homestays, travel agencies, tour guides, dealers, fee for issuance of duplicate certificate, bed and breakfast, and other services. It also details how to generate an invoice, use the transaction ID, and submit a hard copy of the invoice to the department.
Accessing the Online Payment Portal
- Visit the official website of the Tourism and Civil Aviation Department (https://www.sikkimtourism.gov.in).
- Locate and click on the "Payment" button on the homepage.
- You will be redirected to the payment guide page.
- Check the button with "I agree to terms and conditions" and click on the "Proceed to Payment" button to begin the process.
Step-by-Step Payment Process
- Select the Category: Choose the applicable category from the dropdown menu (e.g., hotel, homestay, travel agency, and restaurant).
- Fill Out the Form: Enter the required details based on your selected category (e.g., registration number, business name, grade, and contact information).
- Review Payment: The system will display the amount to be paid based on your selected category.
- Make Payment: Select a payment method (credit card, debit card, net banking, UPI, etc.), enter payment details, and click "Pay Now".
- Payment Confirmation: Once the payment is successful, a confirmation page will appear with the transaction ID and payment details.
- Email Confirmation: A payment confirmation email, along with an invoice, will be sent to the email ID provided during the process.
| Type of Category | Grade | Amount (INR) |
|---|---|---|
| Hotel | 5 Star/A | ₹. 1,00,000 |
| Hotel | 4 Star/B | ₹. 50,000 |
| Hotel | 3 Star/C | ₹. 12,000 |
| Hotel | 2 Star/D | ₹. 10,000 |
| Hotel | Budget/E | ₹. 4,000 |
| Homestay | Gold/A | ₹. 5,000 |
| Homestay | Silver/B | ₹. 3,000 |
| Homestay | Bronze/C | ₹. 2,000 |
| Travel Agency & Tour Operator | A | ₹. 20,000 |
| Travel Agency & Tour Operator | B | ₹. 7,000 |
| Travel Agency & Tour Operator | C | ₹. 5,000 |
| Travel Agency & Tour Operator | D | ₹. 1,500 |
| Tour Guide/ Outdoor Photographer | - | ₹. 1,500 |
| Dealers | - | ₹. 2,000 |
| Insurance of Duplicated Certificated | - | ₹. 2,500 |
| Bed & Breakfast | - | ₹. 2,000 |
| Service Apartment & Holiday Home | - | ₹. 2,000 |
| Restaurants | (i) Fine dining/ Speciality | ₹. 10,000 |
| Restaurants | (ii) Multicuisine Restaurant | ₹. 6,000 |
| Restaurants | (iii) Pub & Discotheque | ₹. 3,500 |
| Restaurants | (iv) Cafeteria | ₹. 3,500 |
| Restaurants | (v) Fast Food | ₹. 3,500 |
| Restaurants | (vi) Cloud Kitchen | ₹. 2,000 |
| Restaurants | (vii) Mobile Restaurant | ₹. 2,000 |
| Upgradation | NA | NA |
| Type of Category | Grade | Amount (INR) |
|---|---|---|
| Hotel | 5 Star/A | ₹. 20,000 |
| Hotel | 4 Star/B | ₹. 10,000 |
| Hotel | 3 Star/C | ₹. 5,000 |
| Hotel | 2 Star/D | ₹. 4,000 |
| Hotel | Budget/E | ₹. 1,500 |
| Homestay | Gold/A | ₹. 2,000 |
| Homestay | Silver/B | ₹. 1,500 |
| Homestay | Bronze/C | ₹. 1,000 |
| Travel Agency & Tour Operator | A | ₹. 4,000 |
| Travel Agency & Tour Operator | B | ₹. 2,500 |
| Travel Agency & Tour Operator | C | ₹. 1,500 |
| Travel Agency & Tour Operator | D | ₹. 1,000 |
| Tour Guide/ Outdoor Photographer | - | ₹. 1,000 |
| Dealers | - | ₹. 1,000 |
| Insurance of Duplicated Certificated | NA | NA |
| Bed & Breakfast | - | ₹. 1,000 |
| Service Apartment & Holiday Home | - | ₹. 1,000 |
| Restaurants | (i) Fine dining/ Speciality | ₹. 3,000 |
| Restaurants | (ii) Multicuisine Restaurant | ₹. 2,500 |
| Restaurants | (iii) Pub & Discotheque | ₹. 1,500 |
| Restaurants | (iv)Cafeteria | ₹. 1,500 |
| Restaurants | (v) Fast Food | ₹. 1,500 |
| Restaurants | (vi) Cloud Kitchen | ₹. 1,000 |
| Restaurants | (vii) Mobile Restaurant | ₹. 1,000 |
| Upgradation | NA | NA |
A duplicate license issue may arise if the original license is torn or lost by the holder. In case of loss, an FIR or a General Diary entry is required for reissuance.
Lease/RentBoth lease and rental agreements are legally binding contracts that outline the terms for using a property. However, they differ in duration and renewal options. A lease typically refers to a fixed-term contract—usually longer in duration—offering stability but less flexibility. In contrast, a rental agreement is generally short-term, providing greater flexibility but possibly less security.
Arrears for the YearArrears refer to overdue payments that are pending at the end of a specific period, typically due to missed or unpaid installments.
REFUND & CANCELLATION POLICYThe refund and cancellation policy specifies that requests for refunds or cancellations due to exceptional circumstances will be considered only after submitting a written application to the department's Secretary. A refund will be processed once approval is granted.
Note: Please read the terms and conditions carefully before proceeding with the payment.
Terms and Conditions for Online Payment System
These terms and conditions govern the use of the online payment system of the Tourism and Civil Aviation Department. By using this service, you agree to comply with these terms and conditions. Please read them carefully before proceeding.
- The online payment portal is intended for making payments related to various categories such as hotels, homestays, travel agencies, tour guides, dealers, and other services provided by the Tourism and Civil Aviation Department. Users are required to provide accurate and complete information during the payment process, and the Department is not responsible for errors resulting from incorrect data submission. Payments can be made through authorized payment methods only, such as credit card, debit card, net banking, UPI, etc. Payment amounts are determined based on the selected category and are non-negotiable. All payments must be completed before the specified deadlines to avoid penalties or service disruptions. Duplicate payments, if identified, will be subject to the Department’s refund policy.
- Users must ensure that their internet connection and devices are secure when accessing the payment portal. Sharing of transaction IDs or payment details with unauthorized parties is strictly prohibited. Users must retain a copy of the payment confirmation and transaction ID for future reference. The Department shall not be held liable for delays or failures in payment processing due to technical issues or force majeure events, unauthorized access to user accounts or payment details caused by user negligence, or any indirect, consequential, or incidental damages arising from the use of this portal. The Department reserves the right to temporarily suspend or permanently block access to the portal for users violating these terms.
- All user data collected during the payment process will be handled in accordance with the Department’s Privacy Policy. Payment details, including credit/debit card information, are processed through secure third-party payment gateways and are not stored by the Department. Users are advised to review the Privacy Policy for details on data collection and usage. The Department reserves the right to amend these terms and conditions at any time without prior notice. Updated terms will be effective immediately upon being posted on the payment portal.
